Privacy policy

COOKIES AND PRIVACY NOTICE

Taking care of and maintaining information privacy is a high priority to Netox. Our services are based on capable people, strong sertified and secure procedures as well as tested technology. Data protection is an important and deeply integrated part of our operations.

Netox protects the privacy of data subjects and complies with the General Data Protection Regulation (2016/679) of the European Union in all processing of personal data as well as other applicable data protection legislation and good data processing practices.

In this privacy notice, we describe how Netox processes personal information related to customers, as well as any other connections.

Netox.fi visitors

The Netox.fi website uses cookies, which the visitor can either accept or reject. You can change the selection in the cookie settings if you wish. Read more about cookies here.

Anyone can subscribe to the Netox newsletter. Subscription to the newsletter is consent to receive the newsletter and the subscription can be canceled if desired by using the “unsubscribe from mailing list” link in the newsletter. After cancellation, your email address will be deleted from Netox’s systems. The e-mail address requested in the order is only used to deliver the newsletter.

Clients and assignments
With regard to the data collected for managing the customer relationship, Netox acts as the data controller. When performing tasks agreed with the customer, such as IT support services, Netox acts as a data processor and the customer as a data controller, whereby the processing takes place in accordance with the written instructions received from the customer.

Collected information and its use

For the processing and implementation of the contract, the following information is collected about the Customer (company or person):

name (company, contact person)
email address
telephone number
address information
billing information

As a rule, the information is collected from the customer himself in connection with the conclusion of the contract. Information can also be collected in connection with negotiations that take place even before the contract, during the mapping phase of potential customers or when a company/natural person shows interest in Netox, for example by subscribing to a newsletter or requesting an offer for Netox services. The information can also be used for sending information about the service, for satisfaction surveys, and for other marketing purposes

Personal data processed in the customer’s orders (for example, data of the customer’s employees):

Information based on the customer’s orders and Customership and other personal data generated during the customer relationship are treated confidentially for the following purposes (for example, data of the customer’s employees):

name
email address
telephone number
home address
IP address
name of the computer
employer
supervisor
mission
station

Data protection

The personal data held by Netox is processed in a server environment with a very high and certified (ISO/IEC 270001 / ISO 20000-1) information security level. Our services meet the requirements set by the EU General Data Protection Regulation for data processing and protection. Only people who need it in their work have access to the data, and all use is recorded in log data, which is kept for the time required by legislation.

Our staff are trained industry professionals who follow Netox’s information security and data protection policy in their work. They are also regularly trained in the areas of information security and data protection. Both our staff and the subcontractors we use are bound by a duty of confidentiality for all the information they process.

Third parties and disclosures

Netox also partly uses subcontractors to provide services. These can be, for example, the supplier of the invoicing system, the supplier of the customer service system (tickets and their registration) and the supplier of the server environment. Netox uses safe partners operating in the EU/EEA area, whose safe operation is ensured both by contract and, if necessary, by audits. The partners required to provide the service are approved in the contract.

Netox does not hand over the personal data received in connection with customers or orders to others, unless the applicable legislation requires otherwise.

Data retention period

Customer data is only stored for the duration of the valid customer relationship, unless applicable legislation requires otherwise.

Data transfers

Customer data is stored in Netox’s data centers in the EU/EEA region. If, in the Customer’s orders, Netox processes data located on the Customer’s own servers that are outside the EU/EEA region, it is processed there using a remote connection from Finland.

Processing grounds

The basis for processing customer data is compliance with Netox’s statutory obligations and the implementation of the contract.

The basis of data processing in connection with customer assignments is the execution of the contract.

Registrant’s rights

The registrant has the following rights:

The right to access personal data
Right to rectification of data
The right to delete data
The right to restrict processing
Right to object
The right to transfer data from one system to another
The right to withdraw consent if the processing is based on consent
The right to file a complaint with the supervisory authority (https://tietosuoja.fi/ilmoitus-tietosuojavaltutututu)

The customer can exercise his/her rights either by contacting Netox’s customer service or at the address tietosouva@netox.fi

Information requests related to personal data processed in connection with the customer’s assignments are directed to the customer, who as the data controller is responsible for their processing.

Netox Oy

Krouvintie 4, 90400 Oulu

Ilmalantori 4, 00240 Helsinki

tietosuoja@netox.fi

Cookies

Our website uses cookies. A cookie is a small text file that the internet browser saves on the visitor’s device. Cookies are used, for example, when the visitor’s information is to be stored when the visitor moves from one page of the internet service to another. Cookies do not damage the visitor’s device or files. The cookie can be permanently stored on the visitor’s device or it can be deleted after using the service.

Cookies can be used to collect, among other things, the following information:

the visitor’s IP address
time
browser type
operating system
screen resolution
how the visitor came to the site (search engine, direct link, etc.)
previous visits to the site
used pages

The site’s own cookies

The site’s own cookies can store visitor-specific information and settings intended for use of the site, such as, for example, username, service login information, language or region selection. The information is used to implement the site’s functions, customize them and remember the choices made by the user. These cookies may be necessary for the operation and use of the site. Cookies do not store information that would be used for marketing or tracking visitors in other services or on other sites.

Third party cookies

With the help of services provided by third parties, we collect website visitor statistics and analyze the data. Our goal is to develop the quality and content of our website in a user-oriented way. In order to implement visitor tracking and analytics, the services can store their own cookies, and utilize and combine information that the service has collected about the same visitor on different sites.

We ensure that the cloud or other online services we use outside the EU or the European Economic Area work in accordance with the Personal Data Act.

You can read more about the activities of each service provider, the information collected, the use of cookies and the privacy practices on the respective service provider’s own website.

Services used on the website
We also use external services on the site, for example to monitor marketing and to serve our customers even better. Below are brief descriptions of the external services we use. We recommend that you also familiarize yourself with the services’ own privacy policies.

HubSpot
HubSpot is marketing, sales and customer service software that we use to automate marketing and sales processes and manage customer relationships. HubSpot uses cookies to identify users, track website usage, and implement marketing measures, such as targeting advertising.

Google Analytics
Google Analytics is Google’s tracking tool, which tells, among other things, how many visitors the site has at certain times and how visitors come to the site. We use Analytics to monitor the behavior of marketing and target groups.

More information: Google Privacy Policy and Google Analytics Privacy and Security Policy

Facebook Conversion Pixel
The Facebook pixel is an analytics tool that we use to measure the effectiveness of Facebook advertising.

More information: Data Policy and Cookies & Other Storage Technologies

Cookie management
You can delete existing cookies and prevent the use of cookies from the browser settings. Instructions can be found at aboutcookies.org. Disabling cookies can, however, prevent the site from functioning properly.

With the Your Online Choices service, you can control how your data is collected and used in many different services.